Product Timeline
Changelogs
Keep up with the latest on the Myndy platform.
Timeline
Clearer Inbox Controls and Faster Office Hours
October 27, 2026
- Inbox Toolbar: More consistent toolbar controls, smaller conversation-list text, and single-line thread actions make the Communications page easier to scan.
- Connection Status: A compact status dot and reconnect modal make it easier to check and restore the inbox connection.
- Business Numbers: The sidebar displays numbers in national format and includes a copy button.
- Office Hours: Reopening the office-hours modal uses cached settings for a faster experience.
- Number Porting (October 26): Port applications no longer depend on passing the initial portability check; admins can still review the check result.
Refreshed Settings, Password Changes, and SMS Opt-Out Visibility
October 15, 2026
- Account Settings: A redesigned settings page brings account and subscription controls into a clearer layout.
- Password Changes: Change your password using a verification code sent by email.
- Subscription Selection: A simplified single-plan subscription modal makes the offer easier to review.
- SMS Opt-Outs: Contacts who have opted out of SMS display a DND tag in the inbox.
- Admin Billing: Download invoices directly from a user's details.
Widget Avatar Cropping, Recording Controls, and Claude Setup Guide
October 9, 2026
- Widget Avatars (October 9): Crop an uploaded widget avatar and readjust its framing later.
- Call Settings (October 8): Separate switches let you control call recording and AI summarization independently.
- Claude Integration Guide (October 7–8): New documentation explains how to connect Myndy to Claude through MCP and use the settings tools.
- Demo Voices (October 6): All stock demo scenarios now open with Brooke as the default voice.
- Website Performance (October 1): Deferred sign-in and affiliate scripts, faster homepage loading, and corrected duplicate page metadata.
New Website, Business Number Checkout, and Inbox Polish
September 30, 2026
- Website Refresh: Redesigned the homepage, Features, Pricing, Why Myndy, and Blog pages, with updated navigation and footer.
- Mobile App Page: Added a dedicated page with an interactive handled-call preview.
- Business Number Checkout: Refreshed checkout and payment-success pages make the purchase flow clearer.
- Conversation Navigation: Switch between chats and calls with a toggle; opening threads is more reliable when contacts share matching numbers.
- Message Display: Clearer message links, improved reaction visibility, and better alignment for short sent messages.
- Contact Editing (September 29): Save and cancel controls stay accessible, and saving contact details preserves the conversation's last message.
Local Number Search and Personalized Business Demos
September 25, 2026
- Number Search (September 24–25): Find business numbers using city lookup or state search, with the updated picker available during signup and checkout.
- Personalized Demos (September 21): Admins can create a dedicated live-demo page for a business and review that page's recorded calls and transcripts.
- Demo Knowledge (September 23): Admins can edit the information a personalized demo agent knows about the business.
- New Agent Defaults (September 25): Newly created agents use the v2 voice stack with Brooke as the default voice.
- Standard Pricing (September 23): The sales offer now presents the standard $99.95 monthly price instead of the introductory promotion.
Missed-Call Text-Back, Better Agent Editing, and AI Drafts
September 19, 2026
- AI Drafts (September 19): Reply generation includes the contact name and channel, with a fix for generating replies in widget conversations.
- Agent Workspace (September 17–18): Existing agents have direct URLs, editor tabs load on demand, and prompt word limits have been removed.
- Voice and Widget Previews (September 18): A redesigned voice-selection modal and phone-framed widget preview make configuration easier to review.
- Inbox Reliability (September 18): Switching business numbers no longer carries over the previous contact, and false no-number warnings have been reduced.
- Missed-Call Text-Back (September 16): Configure missed-call text-back settings from Office Hours.
- Contact Webhooks (September 15): Updated documentation and a redesigned modal clarify the webhook message field.
Appointments, Booking Call Playback, and Invoice Payments
September 12, 2026
- Invoice Payments (September 12): A public invoice-payment page lets customers pay through their invoice link without signing in.
- Voice Selection (September 9): Available agent voices are grouped by engine for easier browsing.
- Appointments (September 8): A new Appointments page under Agents lists callbacks and lets you play the call that booked each one.
- Sample Calls (September 5–6): Added recorded calls for more business scenarios, with transcripts that follow the audio.
- Call Handling (September 6): Clearer Office Hours and autopilot messaging explains how incoming calls are handled.
Try Myndy as Your Business and Improved Call History
September 4, 2026
- Business-Specific Voice Demo (September 2): Hear Myndy answer as your own business directly from the website.
- Live Voice Console (September 3): Demo calls open over the page, with a following transcript and clearer microphone-permission guidance.
- Industry Landing Pages (September 4): Added tailored landing pages for different business types.
- Call History (September 1): Search is handled by the server, new calls are flagged, refresh updates the whole page, and call times use your local timezone.
- Recording Playback (September 4): The call-record modal scrolls independently of the page behind it.
Public Voice Demo, Recorded Calls, and Text Chat Fallback
August 31, 2026
- Public Voice Demo (August 21): Try a live voice agent at /live-demo without creating an account.
- Demo Recordings (August 27–28): Admins can play recorded demo calls and download their audio and transcripts; callers see a recording notice.
- Text Chat Fallback (August 31): Visitors can use text chat when a voice call is not possible.
- Demo Controls (August 31): Voice selection is optional, and clearer call states help visitors follow the session.
- Mobile Calling (August 28–31): Improved phone layouts, microphone cleanup after errors, and session timing make demo calls more reliable.
Live Analytics, Developer Tools, and Refreshed Agent Management
August 16, 2026
- Prospect Demos (August 16): Redesigned business demo previews with guided tours, agent avatars, screenshot fallbacks for sites that block embedding, and mobile microphone fixes.
- Agents and Knowledge Base (August 14): Refreshed the agent directory, creation flow, configuration workspace, and knowledge-base page.
- Developer Tools (August 14): Added webhook management, live tool data, creation shortcuts, and in-app confirmation for destructive actions, alongside Communications API documentation.
- Live Analytics (August 13): Redesigned the analytics page and connected it to live data.
- Conversation Tools (August 12): Search within an open conversation, manage custom fields in the contact card, and see Office Hours status on its button.
- Calls and Notifications (August 11): Recording-focused call cards and notification links that open the appropriate conversation tab.
Easier Onboarding, Business Number Compliance, and Number Porting
August 10, 2026
- Simpler Sign-In: Choose between email code, password, and supported social sign-in options through a clearer login experience.
- Guided Account Setup: New customers can complete business details, choose a business number, review their order, apply coupons, and finish payment through one guided flow.
- Improved Account Settings: A refreshed settings area makes profile, subscription, billing, and payment-history information easier to manage.
- Number Porting: Transfer an existing business number using a dedicated guided application with clearer validation, carrier selection, automatic progress saving, and document collection.
- Toll-Free Verification: Complete verification through a clearer form, upload proof as images, save progress, and review or edit the application before it reaches the carrier.
- A2P Registration: Register business messaging numbers through a guided process, manage verification by number, and see carrier feedback when an application needs changes.
- Better Conversations: Open specific conversations directly from shared links and move between communication views more smoothly.
- More Reliable Sessions: Improved sign-in reliability reduces unexpected logouts while working in Myndy.
Self-Learning AI Agents, Smarter Conversation Memory, and Reliability Monitoring
July 10, 2026
New
Self-Learning AI Agents — your agents get better every day
Each agent now keeps a plain-English "Learned Playbook" — a simple, numbered list of communication guidelines it picks up from real conversations, so it talks to your customers more helpfully over time. Open the new Skills tab on any agent to read exactly what it has learned, add your own guidelines, or edit and remove anything — your changes always win, and it never stores a customer's personal details. Self-learning is off by default and turns on per agent with a single toggle, so you adopt it at your own pace.
- Learned Playbook & Skills Tab: A new Skills tab on every agent shows its learned communication guidelines as an easy-to-read numbered list. Add, edit, delete, or lock any guideline at any time — human edits are always respected and never overwritten.
- Nightly Self-Learning (opt-in): When enabled, an agent quietly reviews recent conversations each night and improves its guidelines — capturing better answers to common questions and lessons from your team's corrections. It learns general know-how only, never a specific customer's personal information.
- Starter Guidelines Included: Every agent begins with three example guidelines so it's instantly clear what skills are and how to shape them.
- Smarter Conversation Memory: AI agents are now aware of the whole conversation thread — including replies your human teammates sent and summaries of past phone calls — and recognize the contact's name and company. That means fewer repeated questions and no re-asking for details a customer already gave.
- Reliability & Quality Monitoring: We added behind-the-scenes monitoring of agent responses (quality, speed, and cost) so our team can spot issues early and keep improving performance. It runs quietly and has no impact on customers.
Complete User Dashboard Redesign, Responsive Pages, and Contacts Workflow Updates
May 21, 2026
- User Dashboard Redesign: Completely redesigned the user dashboard experience with refreshed layouts, cleaner page structure, updated light and dark theme support, and more consistent responsive behavior across the main user pages.
- User Pages Refresh: Reworked key user-facing pages including Contacts, Communications, Tools, AI Employees, Agents, and related dashboard sections so the interface feels more unified, modern, and easier to scan.
- Contacts Experience Upgrade: Improved the Contacts page with a cleaner header, aligned summary and action controls, refreshed loading states, responsive list layout updates, and a manual refresh action for reloading the contact list.
- Mobile Responsiveness Improvements: Fixed responsive layout issues across user dashboard pages, including agent pages and contact list states, for a smoother experience on smaller screens.
- Theme and Scrollbar Polish: Added improved dark/light mode behavior, styled scrollbars with hover states, and more consistent visual treatment across dashboard panels.
- Communications Enhancements: Improved SMS, Widget, and AI autopilot controls with clearer UI states, better accessibility, notification cache handling, unread-count updates, and message highlight behavior.
- Webhook and Tools Updates: Added contact webhook examples, copy-to-clipboard support, and improved developer-facing tooling inside the Contacts and Tools flows.
- Authentication and Build Stability: Refreshed auth page styling, removed the local npm package dependency, added a PostCSS override for a clean audit result, and resolved the missing country-state-city install needed for production builds.
SMS Campaigns, Communications Widget, Smart AI Responses, and Platform Optimizations
March 27, 2026
- SMS Campaign Suite: Launched a full SMS campaign builder with contact picker, template selection, sender number configuration, and scheduled delivery support.
- Communications Page Widget: Added an embeddable widget panel directly inside the Communications page for faster access to live chat and agent interactions.
- Smart AI Customer Responses: Improved AI response quality for inbound customer messages with context-aware reply suggestions and autopilot enhancements.
- Agent Builder Optimization: Streamlined the agent creation flow with faster knowledge base loading, reduced build times, and improved prompt configuration UX.
- Agent Response Bug Fixes: Resolved edge-case issues where AI agents returned incomplete or malformed responses under high-concurrency conditions.
- Contact Management Overhaul: Added server-side filtering, sticky pagination, per-page selector, datalist autocomplete for filters, and a full-data export with branded Excel output.
- Platform Stability & Performance: Fixed multiple TypeScript errors, optimized Redux state management, and resolved pagination regressions across contacts and campaign flows.
MiniCRM Integration, Enhanced Communication Suite, and Admin Dashboard Overhaul
December 13, 2025
- MiniCRM Platform Integration: Successfully migrated phone and SMS systems to the new MiniCRM backend with updated API structures and enhanced communication workflows.
- Advanced Communication Features: Implemented active call UI with mute functionality, SMS WebSocket messaging, and comprehensive device management for robust calling capabilities.
- Admin Dashboard Enhancement: Added 'All Agents' (AI Employees) management, bulk operations, and improved history tracking with detailed workspace and owner information.
- User Experience Overhaul: Redesigned settings pages, subscription UIs, and dashboard navigation with better responsive design and intuitive layouts.
- Security & Authentication: Implemented robust token management with automatic refresh, proactive authentication hooks, and enhanced error handling.
- Agent Management Improvements: Added bulk agent operations, enhanced agent details display, and improved widget synchronization across platforms.
- History & Analytics: Enhanced call history with bulk deletion, caller ID display, and improved pagination for better conversation tracking.
Communication System Overhaul, Enhanced Contact Management, and Trust Center Integration
November 21, 2025
- Unified Communication Platform: Rebranded 'Call History' to 'Conversations' and 'Leads' to 'Contacts' with integrated SMS, WhatsApp, and email messaging capabilities.
- Trust Center Integration: Added comprehensive trust center features with auto-save, custom message volumes, and phone number selection for enhanced communication control.
- Enhanced Contact Management: Implemented import/export functionality, tag management, and advanced filtering with improved modal interfaces for better user experience.
- Communication Suite: Integrated Device Manager for call handling, SMS services, and auto-contact creation from incoming calls and messages.
- User Impersonation & Admin Tools: Added secure user impersonation features with session management and enhanced admin capabilities for better customer support.
- Performance & UX Improvements: Fixed long loading times, enhanced responsive designs, and improved error handling across history, phone number, and agent pages.
- Autopilot & AI Integration: Implemented unified autopilot mode with AI response handling and enhanced conversation tracking with unread message notifications.
Documentation Platform Launch, Calendar Integration, and Enhanced Demo Experience
November 01, 2025
- Documentation Platform: Launched comprehensive documentation with Fumadocs integration, featuring guides, FAQs, and enhanced search capabilities.
- Calendar & Scheduling System: Implemented full calendar integration with month navigation, event management, and workspace-aware scheduling features.
- Live Demo Enhancement: Added desktop widget previews, time extension requests, and improved demo data handling with expiration management.
- Blog Platform Upgrade: Introduced rich text editor, dynamic SEO meta tags, and completely redesigned admin dashboard for better content management.
- Workspace Management: Enhanced workspace creation with multi-step scraping flow and consistent workspace context across the entire application.
- User Experience Improvements: Added copy-to-clipboard for AI responses, transparent brain loading, and improved authentication flow with better token handling.
- Admin Capabilities: Expanded super admin features with admin management APIs and integrated live demo admin dashboard functionalities.
Blog Platform Launch, Admin Management System, and Enhanced AI Builder Features
October 18, 2025
- Blog Platform: Launched complete internal blog system with table of contents, image uploads, and home page integration.
- Admin Management: Implemented super admin capabilities with admin management APIs and role-based system controls.
- AI Builder Enhancements: Added brain loading indicators, system prompt maximization, and improved knowledge base management.
- Widget & Mobile Preview: Enhanced widget container with full-screen height, improved mobile preview with border adjustments, and fixed responsive issues.
- Knowledge Base Improvements: Fixed KB display issues, added view/edit options in agent tabs, and implemented workspace-dependent reloading.
- User Experience: Added tooltips across agent and widget tabs, restricted navigation for unsaved changes, and improved mobile preview messaging.
Phone System Enhancement, External Tools Integration, and Team Dashboard Launch
October 01, 2025
- Team Leader Dashboard: Launched comprehensive team leader dashboard combining admin and client functionalities with role-based access control.
- Phone System Upgrade: Integrated office hours management, addon validation for communications, and enhanced phone number purchase workflows.
- External Tools Management: Added external tools integration with dedicated management APIs for extended functionality.
- Call System Records: Implemented comprehensive call history tracking with updated phone system records and status management.
- User Experience Improvements: Fixed workspace avatar display, social post tab synchronization, and agent page navigation behaviors.
- Authentication Enhancement: Added Myndy branding to all auth-related pages for consistent brand experience.
AI Builder Enhancements, Voice Integration, and Advanced Workspace Management
September 13, 2025
- AI Builder Platform: Enhanced the AI Builder with Knowledge Base integration, improved test agents, and widget embedding capabilities for seamless deployment.
- Voice & Language Expansion: Integrated Deepgram voice APIs with support for multiple languages and improved voice test agents with visual feedback during conversations.
- Workspace Management: Implemented comprehensive workspace-based functionality across all features, including proper redirects and data filtering when switching workspaces.
- Subscription System: Enhanced plan-based restrictions and feature gating with improved UX for subscription management and meaningful user communication.
- Knowledge Base Overhaul: Completed Knowledge Base integration with active/inactive toggles in agent details and workspace-dependent reloading of all data tables.
- Call system Integration: Implemented call system in the communications page for direct calling capabilities.
- Admin Dashboard Improvements: Added support ticket attachments and enhanced coupon management capabilities.
Agent Builder Launch, Enhanced Payment Flow, and Expanded Social Media Integration
August 22, 2025
- Agent Builder Platform: Launched our new AI Agent Builder with voice and chat testing capabilities, allowing users to create custom AI agents tailored to their specific needs.
- Social Media Expansion: Integrated Facebook and Instagram post features, complementing our existing Twitter and LinkedIn integrations for comprehensive social media management.
- Enhanced Payment System: Streamlined the payment process into a single-page checkout with improved redirects and loading states for a smoother user experience.
- Mail Service Upgrade: Successfully integrated Gmail Send Mail API and completed Mail Service API integration for seamless email communication.
- Admin Dashboard Improvements: Added user sorting, new user creation, and user deletion capabilities to the admin dashboard with enhanced role-based access control.
- Security Enhancements: Implemented role-based route protection and improved redirect logic for non-existent users to enhance platform security.
Dashboard Enhancements, Admin Tools, and Support System Improvements
August 13, 2025
- Dashboard Visualization Upgrade: Replaced bar charts with more intuitive area charts in the user dashboard to better visualize agent usage patterns over time.
- Enhanced Admin Capabilities: Added support ticket creation for any user and implemented ticket deactivation/read status features for better admin control.
- Support System Overhaul: Integrated comprehensive support ticket APIs for both users and admins, with improved UI and notification workflows.
- Payment Integration: Successfully implemented pricing and checkout APIs with proper loading states for a smoother purchasing experience.
- Social Media Integration: Completed Twitter (X) connection functionality and post-sharing capabilities alongside existing LinkedIn integration.
- Email Features: Implemented Gmail API integration for draft email creation and improved email-related functionalities across agents.
- Workspace Management: Resolved workspace switching issues and improved workspace/website dropdown interactions for better user experience.
Social Media Integration, Blog Enhancements, and Self-Learning AI
July 26, 2025
- Social Media Integration: We’ve added LinkedIn and Twitter options, so now our AI agents can post blogs or updates directly to social media platforms once your account is connected.
- Blog Feature Update: Our blog agent now makes it easier than ever to create blogs with featured images, adding a more dynamic visual appeal to your content and enhancing engagement.
- Feedback Options: We value your input! You can now like or dislike chats to provide feedback, helping us improve the quality of conversations.
- Self-Learning: Our AI agents have gained a self-learning ability, allowing them to adapt and improve over time based on user interactions, ensuring better, more personalized support with every conversation.
Multiple Workspace Scraping, Text & Voice Chatting With AI Agents
July 14, 2025
- Scrape and analyze multiple workspaces.
- After selecting a workspace, users can individually chat with our agents.
- Voice agents are available for every employee to assist in the process.
- Myndy have the ability to link sub-websites from the knowledge base.
- our AI engine now can gain knowledge from users external files (pdf/docs) and text
Put Myndy to work for your business
Everything in this changelog is live – from AI agents and voice calling to unified conversations, calendar, and docs. Create your workspace, connect your tools, and start running real customer conversations through Myndy in minutes.
A helpful front desk for every customer conversation. Myndy answers, follows up, and keeps your team in control.